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Guest service employee modular vocational training programme
Institutions providing this programme
Programmes with similar name
Programmes granting same qualifications
Europass Certificate Supplement
Lithuanian 
English
Summary of the Profile
The aim of the modular programme for guest service employee is to prepare skilled worker who is able to carry out hotel guest services, meeting and checking out procedures at the hotel, to provide necessary information to hotel guests, to carry out arrangements for property maintenance, property cleaning and maintenance of cleanliness, to prepare and serve breakfast to hotel guests. This programme is intended for continuing vocational education and training. The programme consists of 6 compulsory modules: Hospitality services in the accommodation company; Keeping records in the accommodation company; Monitoring general arrangements for accommodation companies; Cleaning hotel rooms and common spaces in the accommodation companies; Preparing breakfast; Providing of catering services in the accommodation companies. The content of modules consists of theoretical and practical training. The following competences will be assessed in the final assessment: to provide hospitality services, to provide information to hotel guests, to supervise general arrangements in the hotel and its branches, to clean and manage the hotel rooms and common spaces, to prepare and to serve simple breakfast in the hotel, to lay restaurant tables, to serve breakfast and coffee breaks to the hotel guests. Persons who are acquired guest service employee qualification will be able to work in various accommodation companies. Upon completion of this programme, it is possible to continue training in the higher education institutions according to the programmes in the field of business management.
